Frequently Asked Questions
We are here to answer your questions in a convenient way. If you're unable to find the answer to your question, send us an email by filling out the forum located on our Contact Us page.
Q: What's your return policy?
A: If items are damaged, or incorrect according to the paper copy receipt included in your order, send us an email at firstname.lastname@example.org or message us on Instagram @TheSheJewels including attached images showing the errors and/or damage. If the item meets the qualifications stated above, we will ship you the correct item free of charge.
Q: When will my order arrive?
A: If you paid for standard shipping, or got free shipping from spending $55+, your order will arrive 2-3 days after it's been processed. Processing times vary from 3 to 5 business days after your order is placed. During this time, we're organizing all of the orders and getting them packaged.
If you paid for prioritized shipping, your order is processed in 1-3 business days, and delivered 2-3 days after its shipped out. These orders are put "in the front of the line" and are sent out as soon as possible.
If you pre-ordered an item, it can take from 2-3 weeks for it to be sent out.
If you're located outside the United States, orders can take 2-4 weeks to arrive after the 3-5 processing days.
Q: When will "Sold Out" items be restocked?
A: When items are sold out, restock times vary. You can get the most updates through our newsletter (sign up here), and our Instagram @theshejewels.
Q: Where are your scrunchies made?
A: We make our scrunchies by hand here in Austin, Texas. We use locally sourced fabrics and search to find the highest quality materials for you! No secrets, no underpaid workers, only trustworthy and safe materials and workers.
Q: Who's behind the business?
A: We're so happy that you asked! Behind this business are two women, Emily & Ashtin. Two best friends that have enjoyed every part of this journey together, and continue to grow this business as well as their friendship. Learn more here.
Q: You said they're handmade?...
A: That's right! We get together a few times a month to strategize marketing ideas, buy new fabrics, take photos, and knock out a ton of fabric cutting and sewing as we can before the little ones wake up from their naps. We FaceTime a few times a week as well to give each other accountability and updates on our sewing projects and more!
Q: What's in the newsletter?
A: In our newsletter we send out discount and sale announcements, hair styling inspiration for the week with scrunchies, news regarding the store, launches, behind the scenes snippets of the business, and more fun content! You can subscribe by signing up at the bottom of our site on our home page.
Q: I'm interested in wholesale.. Who do I contact?
A: We're so happy to hear that you'd like to sell our products at your location! Whether you're an independent stylist, boutique owner, or gift shop owner, shoot us an email at email@example.com and we'll get you more info.